BillMatrix
Reviews and Complaints

I put lunch money in my bank get up next morning it's gone thank now I don't have the money or lunch guess crackers again form me what date ur taking it out it's not fair at all

My electric bill is (amount). I use two separate cards to pay my full amount.

They take off their fee on each card because according to them it's two different transactions. That's not my issue, that's fine. Keep your $1.85 times two. The thing is they're taking off way more than that.

When I look at my bank statement, the amount they take keeps going higher and higher. So not only am I paying for my bill, both of the cards transactions, I'm now also giving them a nice tip every month.

All in no knowledge of my own. Watch and pay attention consumers it's only going to get worse.

Someone used my debit card through this company to pay thier bill from Verizon Bbb should investigate your business manners im sure im nit first and they didn't answer the phone on hold no answers beware business mannerisms like this is awful and also not good

Could not reach the company.

I need to know. WHAT WAS THE CHARGE FOR AND WHICH COMPANY THEY CHARGED IT FOR.

After 2 attempts to make a full payment for GA Power, I decided to Google a working phone number that had a live person to talk to. The original number provided on the GA Power website for Metrix is strictly AI or a voice recording.

Somehow, on Google, I ended up with a complaints number, which I observed while reading some of the terrible reviews. Finally, I got someone on the line. However, I wasn't sure the agent speaking to me was legit. I gave her the same information from my credit card that was used when I tried to pay online.

She never told me what may have been the problem. I don't want to have to go through this next month as well. I never had this payment problem before with my power bill. But I took a chance.

She took my payment information. I checked the GA Power website and saw that the payment was made.

I was very relieved, but the company should make it easier for customers to get a human being to help solve their issues. I did have to ask the agent helping me to slow down, due to the fact that she spoke with an accent and I'm also a little hard of hearing.

Can I speak to a live person please Im just trying to figure out what happened to the cash I paid this company with nothing to show for what I paid for exactly

I paid $175 on a closed account of mine accidentally. I've been waiting 2 weeks for it to be credited back to me.

Still no results; still waiting.

Not happy at all. I'm a happy customer.

*** take the money, *** up company you guys are working for.

Nothing you guys can tell me about my $286 that I lost from dealing with this *** *** up company.

AEP bill applied to the wrong account. My electric was turned off.

when I called in and you found the mistake you said it would take up to two days for it to be resolved. Unacceptable.

Needed to stop an accidental payment and they wont stop it. They said it already processed but it was within a couple minutes

Horrible communication can t speak to a person , used chat was asked a ton of questions .proces is very ineffective . Automated trller at birmingham water works cant get ingormation in put correctly hsvr to keeputting it in Terrible customer service cant take a payment over the phone

Y'all will not be getting my personal information. Y'all should be able to find something based on a phone number that pops up. And make it an american company, when it's americans calling you.

I tried to use my debit card 2x both times it declined so I used 2 other cards to pay light bill in the total of $311.. someone from yall company took $146 from the declined card according to the bank I tried to use the card on 7-18 the money was taken on 7-19 by bill matrix when I was unable to use that card.. I called customer service and she said she was only showing the 2 transactions and card ending in 6691 was not used

Trying to pay my bill with a reward card from Ambetter @My Health Pays. It's a Visa card from Ambetter, and it was a successful transaction.

I need someone to tell me why I can not change my payment method for Scanna Energy Regulated. I need to pay my bill without be charged to do so.

I have this on automatic draft previously and the debit card you have is not active.

I need to supply my information ASAP. please.