BillMatrix
Reviews and Complaints

I had a previous balance with PSO of 330.00. I agreed to pay 20% of each payment to this, and since the agreement, I've been cut off many times with a negative balance and still not showing payments to the negative balance.

How does one get a negative balance with prepay anyway? Please help me understand this matter.

They routed me back to Atmos Energy and Im unable to resolve issue because it had to do with your fee not being approved. The payment was but not the fee

I have addressed this issue before in July 2025, and I was told that the block would be removed. I have not used Bill Matrix to remit any payments with anyone since 2016.

Payment on the wrong account needs a refund ASAP. Please help me; I have no heat and it's freezing here. I need my power on.

6 unauthorized fraudulent bank payments. Stay away.

Don't do any kind of business with these ppls. Ev.

I put lunch money in my bank get up next morning it's gone thank now I don't have the money or lunch guess crackers again form me what date ur taking it out it's not fair at all

My electric bill is (amount). I use two separate cards to pay my full amount.

They take off their fee on each card because according to them it's two different transactions. That's not my issue, that's fine. Keep your $1.85 times two. The thing is they're taking off way more than that.

When I look at my bank statement, the amount they take keeps going higher and higher. So not only am I paying for my bill, both of the cards transactions, I'm now also giving them a nice tip every month.

All in no knowledge of my own. Watch and pay attention consumers it's only going to get worse.

Someone used my debit card through this company to pay thier bill from Verizon Bbb should investigate your business manners im sure im nit first and they didn't answer the phone on hold no answers beware business mannerisms like this is awful and also not good

Could not reach the company.

I need to know. WHAT WAS THE CHARGE FOR AND WHICH COMPANY THEY CHARGED IT FOR.

After 2 attempts to make a full payment for GA Power, I decided to Google a working phone number that had a live person to talk to. The original number provided on the GA Power website for Metrix is strictly AI or a voice recording.

Somehow, on Google, I ended up with a complaints number, which I observed while reading some of the terrible reviews. Finally, I got someone on the line. However, I wasn't sure the agent speaking to me was legit. I gave her the same information from my credit card that was used when I tried to pay online.

She never told me what may have been the problem. I don't want to have to go through this next month as well. I never had this payment problem before with my power bill. But I took a chance.

She took my payment information. I checked the GA Power website and saw that the payment was made.

I was very relieved, but the company should make it easier for customers to get a human being to help solve their issues. I did have to ask the agent helping me to slow down, due to the fact that she spoke with an accent and I'm also a little hard of hearing.

Can I speak to a live person please Im just trying to figure out what happened to the cash I paid this company with nothing to show for what I paid for exactly

I paid $175 on a closed account of mine accidentally. I've been waiting 2 weeks for it to be credited back to me.

Still no results; still waiting.

Not happy at all. I'm a happy customer.

*** take the money, *** up company you guys are working for.

Nothing you guys can tell me about my $286 that I lost from dealing with this *** *** up company.

AEP bill applied to the wrong account. My electric was turned off.

when I called in and you found the mistake you said it would take up to two days for it to be resolved. Unacceptable.

Needed to stop an accidental payment and they wont stop it. They said it already processed but it was within a couple minutes