BillMatrix Reviews
BillMatrix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied, with 82% unfavorable. Common issues: billing errors, missing payments, unauthorized charges, refund delays, extra fees, limited weekend support. Many request refunds and report high price level.
Key Takeaways for Future Customers
- Check BillMatrix reviews and monitor bank statements closely.
- Expect possible customer service delays and limited weekend support.
- Document transactions and request confirmation numbers for billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about payments taken but not posted and refund delays.
- Reports of unauthorized charges and unclear fees for using the service.
- Poor customer service access, automated systems, and difficulty reaching a live agent.
Positive Feedback
Some users report smooth payment processing and helpful human agents when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied, with 82% unfavorable. Common issues: billing errors, missing payments, unauthorized charges, refund delays, extra fees, limited weekend support. Many request refunds and report high price level.
Key Takeaways for Future Customers
- Check BillMatrix reviews and monitor bank statements closely.
- Expect possible customer service delays and limited weekend support.
- Document transactions and request confirmation numbers for billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about payments taken but not posted and refund delays.
- Reports of unauthorized charges and unclear fees for using the service.
- Poor customer service access, automated systems, and difficulty reaching a live agent.
Positive Feedback
Some users report smooth payment processing and helpful human agents when reached.
Media from reviews
Dublin, Ohio
I need a receipt
I waited for a whole hour on holiday just for them to pick up and not say nothing it's inconsiderate of people time
User's recommendation: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, West Virginia
I'm trying to stop optimum Mobile...
I'm trying to stop Optimum Mobile automatic bill payment. I've never used the service; ever just home internet Wi-Fi box. They billed me three times now on my card, and I never have taken the service out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnblock my payment method
Not open tell Monday morning all I want to do is to have them unblock my payment method so I can pay my bill
User's recommendation: Not on weekends
Lynchburg, Virginia
Not Paying My electricity
Reading reviews Billmatrix has not sent monies to AEP which has results of my electrical services terminated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I'm Maurice Tyler and my bill...
Hello, I'm Maurice Tyler and my bill was paid 7/09/2026. I need my lights reconnected.
Acct # 19334****
QPC 14000
Uxbridge, Massachusetts
Billmatrix refuses to deal with fraudulent use
- - Fraudulent withdrawals totaling over $1300 from my accounts.
- - I do not use BillMatrix and have no account.
- - Customer service refused to help.
I recently found 2 large fraudulent withdrawals on my personal checking and debit account totaling more than $1300. I do not use their service or have an account with them.
Customer service refused to do anything about it. They could look up the transactions if they wanted to.
There would only be 2 transactions using my debit card number. BillMatrix does not stand behind their services.
User's recommendation: Avoid like the plague!
Ashburn, Virginia
Did not know what to do
Called to change my aep bill schedule date. The person acted confused like she didn't understand my issue
Laurel, Mississippi
Missing payment
Very low volume; I don't have an account number available. I need to talk to a real person, not a computer.
- Unable to talk with a live person
Preferred solution: Full refund
User's recommendation: Raise the volume, have an actual live person
Carmel, California
You are a scam and I fell for it, even...
- - They say they were scammed; the bank warned them.
- - A $51 charge claimed to restart autopay; no Verizon payment for the Android phone.
you are a scam and I fell for it, even though my bank tried to alert me. You charged me for what I thought was Verizon autopay. You charged me $51 and told me it would pay for May and June on my cell phone 'back charges' and implied that it was a new start to my regular monthly autopay, which I had been trying to resume.
There is no such payment made to Verizon for my android cellular phone.
User's recommendation: there is no such thing as being a customer. You will just be someone who fell for a scam, and will be trying no doubt to use my debit card in the future to continue the initial theft of $51.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odenville, Alabama
CAN SOMEONE PLEASE REACH BACK OUT TO ME...
Can someone please reach back out to me concerning payment/billing? I have attempted to reach out and cannot get any assistance.
- Will not contact
Preferred solution: A CALLBACK!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Get my confirmation number
They said to call my utility company, yet they had no problem taking the money. All I needed was a confirmation number, bunch of idiots.
Preferred solution: Confirmation number for transaction.
User's recommendation: Don't bother, the headache isn't worth it.
Houston, Texas
Past transcation
They are offering no help. I need proof of when I paid my medical insurance. I have the reference number but seems like Im only talking to a machine.
User's recommendation: Won’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elwood, Indiana
Problems with my bill payment
I paid to much on my bill regarding my account #*** please in needmy funds back it left me with nothing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawton, Oklahoma
Odd errant charges
My mother is getting charged a service charge that we don't know why you are drafting them out. She is not on a payment withdrawal or anything, yet you are taking a dollar out every month.
Preferred solution: Full refund
Wrens, Georgia
Payment
- - Payment process went very smooth.
- - Enjoyed speaking with a live person most and prefer human over monitored operator to avoid repeating or redial.
Payment process went very smoothly. I enjoyed speaking with someone the most, rather than dealing with the automated customer communications.
To me, it's best to get help from a human voice operator than from a monitored operator. The reasoning is that if I have to repeat or hang up, I can call right back.
- Billing is faster
Preferred solution: None
User's recommendation: This company is very help full and understanding. Make sure you ask questions if you would like to know about its operation
Reynoldsburg, Ohio
Refund
I am waiting on a refund for 50 days. I double paid my bill I called in the same day an was told it is refund. This was December 31, 2025.
User's recommendation: Training for customer support
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SAME problem – NO help from BillMatrix!