BillMatrix
Reviews and Complaints

Horrible communication can t speak to a person , used chat was asked a ton of questions .proces is very ineffective . Automated trller at birmingham water works cant get ingormation in put correctly hsvr to keeputting it in Terrible customer service cant take a payment over the phone

Y'all will not be getting my personal information. Y'all should be able to find something based on a phone number that pops up. And make it an american company, when it's americans calling you.

I tried to use my debit card 2x both times it declined so I used 2 other cards to pay light bill in the total of $311.. someone from yall company took $146 from the declined card according to the bank I tried to use the card on 7-18 the money was taken on 7-19 by bill matrix when I was unable to use that card.. I called customer service and she said she was only showing the 2 transactions and card ending in 6691 was not used

Trying to pay my bill with a reward card from Ambetter @My Health Pays. It's a Visa card from Ambetter, and it was a successful transaction.

I need someone to tell me why I can not change my payment method for Scanna Energy Regulated. I need to pay my bill without be charged to do so.

I have this on automatic draft previously and the debit card you have is not active.

I need to supply my information ASAP. please.

My bill is too high to pay I need a payment plan or pre paid services started asa my kids have asthma and need these lights cut back on asap

This is the issue I have experienced for 3 weeks BillMatrix - Error

We cannot complete your request at this time. Please try again.

I had 387.88 deducted by bill matrix to pay my spectrum bill. They have the wrong security code which made the funds not post.

I have called the number from my bank account. It's just a recording.

The number is based out of Kansas. I need help getting this corrected so my spectrum bill will be paid.

The representatives are *** stupid. They literally get paid to do nothing and looks like the utility companies not getting paid and theyre gonna have to take me to court.

I'm home bound as of now I can't get out to make a payment and bill matrix isn't any help for some reason I've been locked out until June the 9th .I depended of your service now it want help me when I really needed it .oh my God

It says customer service is 24/7, but it is not working. Why you say customer service is 24/7 when it is not.

When am I going to see my money in my new account? It's been a week. I have called Bill Matrix and PSO.

So, I got billed by BillMatrix. I called customer service and they literally told me they can't look up anything for my account.

(A) I don't have an account; this was fraudulent activity. (B) I shouldn't have an account to begin with. (C) All my utilities are rolled in with rent. They told me the only thing I can do is call my bank.

This person was rude, arrogant and was provoking me intentionally by repeating the same thing over and over again.

I spoke with a supervisor and they did the same thing. Don't bother calling customer support!

I have been using This company to pay my energy bill on my phone. Unfortunately, this year in 2025.

I have received bill statements stating that I have pass due amounts owed that I need to take care of from the past.

This company needs to do investigations regarding these matters.

I'm pretty sure I'm not the only customer going through this glitch. Something needs to be done about this immediately.

I just paid $400 towards some lights and they are still off. I don't understand why this is happening; it's something that never happened before.